Contents | Index | Search

• 1 Introduction to erNavigator
  • 1.1 Introduction
  • 1.2 Login
    • 1.2.1 erNavigator cloud version
    • 1.2.2 erNavigator server version
    • 1.2.3 Single Sign On (SSO)
    • 1.2.4 I Forgot my Username and Password
  • 1.3 Home Screen
  • 1.4 The User
• 2 Top Bar
  • 2.1 Notes
  • 2.2 Tasks
  • 2.3 Support Requests
  • 2.4 Company Message bar
  • 2.5 Tour Guides
• 3 Menu
  • 3.1 My Work
  • 3.2 Case View
  • 3.3 New Cases
  • 3.4 CCMA Notifications
  • 3.5 Calendar
  • 3.6 Management Info
  • 3.7 Documents
  • 3.8 Administration
  • 3.9 Search
  • 3.10 Self Service
  • 3.11 Guide Me
• 4 WORKING ON CASES
  • 4.1 Summary
  • 4.2 Worklist
  • 4.3 Case Screen
    • 4.3.1 Case Number and Status Heading
    • 4.3.2 Process Stage Indicator
    • 4.3.3 Next Compulsory Function/s
    • 4.3.4 Any-Time Functions
    • 4.3.5 Case Tools
      • 4.3.5.1 Audit Trail
      • 4.3.5.2 Ask an Expert
        • 4.3.5.2.1 New Support Request
        • 4.3.5.2.2 View / Add Comments
        • 4.3.5.2.3 Support Recipients
      • 4.3.5.3 Tasks
      • 4.3.5.4 Case Notes
      • 4.3.5.5 Case Emails
    • 4.3.6 Case Tabs
    • 4.3.7 Case Navigation
  • 4.4 Awaiting Appeal
  • 4.5 Classification
• 5 Viewing Cases
  • 5.1 Case View - Cases in Progress
  • 5.2 Case View - Cases Finalised
  • 5.3 Case View - Employee File
    • 5.3.1 Viewing and Employee's Case History
      • 5.3.1.1 Chairman Certification_2
      • 5.3.1.2 Performance Review_2
      • 5.3.1.3 Suspend Employee_2
      • 5.3.1.4 Reinstate Employee_2
      • 5.3.1.5 Employee Resigns_2
      • 5.3.1.6 Misconduct Progression_2
      • 5.3.1.7 View Awol Calendar_2
        • 5.3.1.7.1 Awol Actions
          • 5.3.1.7.1.1 Authorise
          • 5.3.1.7.1.2 Correct Employee Status
          • 5.3.1.7.1.3 Discipline
          • 5.3.1.7.1.4 Monitor
          • 5.3.1.7.1.5 Back to Work Process
          • 5.3.1.7.1.6 3 Day Awol Letter
  • 5.4 Search Cases_2
• 6 CCMA Notifications
  • 6.1 Recipients
• 7 Calendar
  • 7.1 Viewing the Calendar
  • 7.2 Adding appointments to the Calendar
  • 7.3 Moving around the Calendar
  • 7.4 Editing entries in Calendar
• 8 Search
• 9 Self Service
  • 9.1 Employee Portal
  • 9.2 My User Profile
• 10 Guide Me
  • 10.1 Process and Decision Guide
  • 10.2 Ask an Expert
• 11 Using Employee Search
  • 11.1 Search Employee
  • 11.2 Find by Division